After hearing about DBS Repair on the radio this customer finally knew there was someone reliable who could confidently help her with the foundation issue she was facing. She called DBS to learn more about the different solutions and set up a free estimate with our specialist Jon. When Jon visited the property he was warmly welcomed into the home and was shown the problem area. As a part of his inspection, Jon looked at the problem area, but he also looked around the perimeter of the entire basement and the outside of the home to determine the extent of the problem and what exactly would need to be addressed to create a well-advised solution for the problem. After seeing the extent of the issue at the property Jon sat down with the homeowner to explain what he saw and why he was recommending the services that he was recommending. At DBS we have a wide array of different solutions depending on the needs of the home and the aspirations of the customer, so we take time to explain exactly why we see certain solutions as the optimal fit. After Jon had explained the benefits of the Carbon Armor Straps and why they would make a smart option, in this case, the homeowner understood the value of adding them to her home and decided to move forward with the project. By using Carbon Armor in the customer’s basement we provided a versatile option that worked well across the entire basement. With varying heights of walls and different degrees of foundation damage, this option provided the strength that the basement needed while conforming to the particular area.